Monarch provides marketing consultancy and related services, including but not limited to:

• Marketing strategy

• Brand strategy

• Content strategy

• Social media consultancy

• Website design and development

• Campaign planning

• SEO consultancy

• Email marketing consultancy

• Market research

• Personal branding

• Ongoing marketing support

Services will be delivered as outlined in the relevant proposal, invoice, service description, or written agreement.

The scope of work shall be limited to the deliverables expressly stated in the proposal or agreement.

Any work requested outside the agreed scope shall be treated as additional work and may incur additional fees.

Monarch reserves the right to decline requests that fall outside the agreed scope.

The Client agrees to:

• Provide accurate information

• Supply requested materials promptly

• Review deliverables within agreed timescales

• Respond to communications in a timely manner

• Ensure they have rights to any content provided

The Client acknowledges that delays in providing information may delay project completion.

All fees are stated in GBP unless otherwise specified.

Payment terms may include:

Fixed Price Services

Payment is required in full before work begins unless otherwise agreed.

Custom Projects

A deposit may be required before commencement.

The remaining balance shall be payable according to agreed milestones or invoice terms.

Invoices must be paid within the stated payment period.

Where payment is overdue, Monarch reserves the right to:

• Suspend work

• Withhold deliverables

• Pause access to project files

• Charge statutory interest under the Late Payment of Commercial Debts legislation

Recovery costs may also be added where permitted by law.

Deposits are non-refundable.

Upon receipt of a deposit, Monarch reserves time, resources, and scheduling capacity for the Client.

Estimated timelines are indicative only.

Monarch shall not be liable for delays caused by:

• Client delays

• Third-party providers

• Platform outages

• Force majeure events

If the Client becomes unresponsive for more than 30 consecutive days:

Monarch may:

• Pause the project

• Reallocate resources

• Charge a restart fee

If no communication is received for 90 consecutive days, the project may be considered abandoned.

No refunds shall be due for abandoned projects.

Unless otherwise agreed:

• Consultancy services include clarification questions only

• Strategy documents include one revision round

• Website projects include two revision rounds

Additional revisions shall be charged separately.

A revision is defined as a modification to existing work and not a request for entirely new work.

Consultation bookings are reserved specifically for the Client.

Rescheduling requests require at least 24 hours' notice.

Failure to attend a booked consultation may result in forfeiture of the session fee.

Monarch does not guarantee:

• Revenue increases

• Sales volumes

• Lead generation outcomes

• Search engine rankings

• Social media growth

• Advertising performance

Marketing outcomes depend upon numerous external factors beyond our control.

All recommendations are provided in good faith and based on professional judgement.

Where website services are provided:

Monarch is responsible only for the agreed project scope.

Unless expressly stated:

Monarch is not responsible for:

• Ongoing maintenance

• Security monitoring

• Hosting

• Domain registration

• Software licensing

• Content updates after launch

Projects may involve third-party services such as:

• Squarespace

• WordPress

• Stripe

• Google Workspace

• Meta

• Google Ads

• Email marketing platforms

The Client remains responsible for:

• Third-party subscription fees

• Platform costs

• Account ownership

Monarch shall not be liable for third-party failures, outages, policy changes, or account restrictions.

Upon full payment:

The Client receives ownership of final approved deliverables unless otherwise agreed.

Monarch retains ownership of:

• Methodologies

• Frameworks

• Templates

• Internal processes

• Proprietary systems

These may not be resold, distributed, or reproduced without permission.

Unless agreed otherwise, Monarch may display completed work within:

• Portfolio materials

• Website case studies

• Marketing materials

• Social media content

Confidential information shall not be disclosed.

The Client warrants that all materials supplied:

• Are lawful

• Do not infringe third-party rights

• May legally be used by Monarch

The Client indemnifies Monarch against claims arising from materials supplied by the Client.

To the fullest extent permitted by law:

Monarch's total liability shall not exceed the fees paid by the Client for the relevant service.

Monarch shall not be liable for:

• Indirect losses

• Consequential losses

• Lost profits

• Lost revenue

• Lost opportunities

• Reputational damage

Both parties agree to keep confidential information confidential.

This obligation survives termination of the relationship.

Monarch shall not be liable for delays or failures caused by circumstances beyond reasonable control, including:

• Natural disasters

• Power outages

• Cyber incidents

• Illness

• Government action

• Internet failures

Either party may terminate an ongoing agreement in writing.

Where work has already been completed, fees remain payable.

Deposits remain non-refundable.

Due to the nature of consultancy and digital services:

• Completed work is non-refundable

• Time already spent is non-refundable

• Deposits are non-refundable

Refund requests shall be assessed solely at Monarch's discretion.

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.